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You can call to register your grievance 1800-11-4000 or 1915


Timing: All Days Except National Holidays (08:00 AM To 08:00 PM)


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WELCOME TO DEPARTMENT OF CONSUMER AFFAIRS

Department of Consumer Affairs is one of the two Departments under the Ministry of Consumer Affairs, Food & Public Distribution. It was constituted as a separate Department in June 1997 as it was considered necessary to have a separate Department to give a fillip to the nascent consumer movement in the country.

The Department has been entrusted with the following work

  • Implementation of Consumer Protection Act, 2019.
  • Implementation of Bureau of Indian Standards Act, 2016.
  • Implementation of the Legal Metrology Act, 2009.
  • Regulation of Packaged Commodities.
  • Implementation of the Essential Commodities Act, 1955.
  • Prevention of Black Marketing Act, 1980.
  • Monitoring essential commodity prices.
  • Oversight of Direct Selling.
  • Training in Legal Metrology.
  • Oversight under the Emblems and Names Act, 1952.
  • Bio-fuel quality control and standardization.
  • Promotion of Consumer Cooperatives.
  • Management of the National Test House.